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Refund Policy
Thank you for shopping at Vope! Please read our refund policy carefully:
1. Refund within 12 hours: You can request a refund within 12 hours of ordering. Please contact us soon if you cancel for full refund.
2. After 12 hours: Orders older than 12 hours will not receive a full refund. The package has often already been sent to customs. No full refund possible.
3. Partial refund after deadline: After 12 hours max 50% of your order amount can be refunded. This is due to the cost of recovering the package from customs.
4. No refund after shipment: If package is shipped and you have tracking number, no refund possible.
5. Insurance & customs problems: All packages are insured. If customs detains your package and does not release it, you will get full refund. (Except for occasional cases in some special regions that involve secondary customs clearance and detention).
6. Wrong address or delivery problems: If package cannot be delivered due to wrong address or customer error, customer has to pay new shipping cost by himself.
Questions? Please contact our customer team.
1. Refund within 12 hours: You can request a refund within 12 hours of ordering. Please contact us soon if you cancel for full refund.
2. After 12 hours: Orders older than 12 hours will not receive a full refund. The package has often already been sent to customs. No full refund possible.
3. Partial refund after deadline: After 12 hours max 50% of your order amount can be refunded. This is due to the cost of recovering the package from customs.
4. No refund after shipment: If package is shipped and you have tracking number, no refund possible.
5. Insurance & customs problems: All packages are insured. If customs detains your package and does not release it, you will get full refund. (Except for occasional cases in some special regions that involve secondary customs clearance and detention).
6. Wrong address or delivery problems: If package cannot be delivered due to wrong address or customer error, customer has to pay new shipping cost by himself.
Questions? Please contact our customer team.